Sunday, September 4, 2011

#Tmobile you STINK

Dear @TMobile,

You're killin' me!  I have been a customer for nearly 10 years (yes I was a VOICESTREAM customer).  Your employees behavior is appalling.  I was lied to in the store, manipulated by the customer service people and still am SO unhappy with this company, I wanna tell you to shove it.  What happened  you ask?  I ask, what didn't?

I purchased a phone *full price I might add* 30 days ago, from a company store. I asked the employee if my current data plan would work with this new phone - oh yeah! of course! - WRONG!  BTW - 30 days later, he STILL says that plans works with that phone - still WRONG.  I went back to the store, and was told I could upgrade my plan from unlimited to 200mb/month.  WOW!  Thanks, TMobile!  Aren't you GENEROUS?!

I upgrade the blasted plan, annoyed and leave.  I come home, the phone doesn't work in my house - my old phone worked 100 times better!    Good thing I got a new phone, huh?  Calls didn't come through, it locked up on me, texts came through as jumbled messes on both sides - mine and others, the alleged hot spot calling didn't exist - a complete WASTE OF MONEY!

So, being the good customer I am, I called 611 to find some help.  I was told that for an additional amount of money, not only could I get another phone, but I could also extend my contract for 2 years.  How wonderful!  Aren't you kind?!!?!!!?  No refund on my full price phone?!  NO!  Extend for 2 years and pay for the phone or we won't help you.  We'll waive the upgrade fees for you - WOW SO KIND!

I take my phone back, with the receipt which says that I have 30 days to return it, where I'm met with 'Oh - we have a $50 restocking fee' so if you don't want to pay that, you can downgrade your full priced phone OR we can send you another lump of coal.  Hope it works...and btw - the employee who sold me the phone initially told me that he 'tried to convince me to use something besides Nokia' NO YOU DIDN'T!  He STILL says "I don't know alot about these phones, but I'm not a fan of Nokia" - WHY NOT?!?!?!  That's your J-O-B!!!  You cannot convince me that your entire shift, every single day, you have NO time to actually LEARN about your products?

I'll tell you this, TMobile - this is your last chance.  If I want a 2 year contract, I'll go with someone who actually appreciates the fact that their customers stick with them.  And one other thing - if MY employees are dorking around all day and don't know MY products?  They'd be finding a new J-O-B where they CAN learn about my products.

Thursday, September 1, 2011


So, something I'm learning is that you never really know people until you have surgery.  Good, bad or indifferent.  It's been interesting to see who has volunteered to help in all sorts of ways - food, rides, meds, babysitting me overnight - all of that and more.  God's people are pretty rad!

Yep - I said 'rad'.

Wednesday, August 31, 2011

this hit me last night

It's getting close to 9/11 and it's 10 year anniversary.  I've been watching alot of the programs and analysis from the day, on NatGeo.  While I was watching, my memories, of course came flooding back to me.  Now, don't get me wrong - I didn't lose anyone on 9/11, I wasn't hurt and I wasn't stuck trying to get home from DC either.  But I *WAS* DEEPLY effected by the events of the day.  I noticed that while watching footage of the twin towers, it hurt, but nothing like seeing the footage from the pentagon.  The Pentagon footage made me cry all over again.  I felt the same feelings last night, that I did the day it happened.  This is an interesting thing, to me.  Merely the *thought* of that day, still strikes fear in me. 

While watching this footage, I was reminded that many people, like my roommates (in their 20s) were only 10-12 at the time of the tragedy.  Some day, 9/11 will not be forgotten as much as the people who lived through it, will no longer be alive.  We often say 'A day our nation will never forget' or 'the entire world changed on 9/11'.  And it did.  Clearly.  But the children in school right now do not have any idea of the feelings the nation experienced, they will never feel that sort of tragedy (thank you, God!) and some day, it WILL be a child's question - Mommy, why do people volunteer on September 11? - and mommy will say that she learned about it in a book.

So, in the meantime, while I was mulling all of this over - I realized how many other completely crazy things I've been through since moving to the DC area. 
-  I survived the .bomb
-  The DC Sniper
-  9/11
-  Hurricanes Isabel & Irene (although a non-event)
-  5.8 earthquake which lasted nearly 45 seconds
-  3.1 earthquake
-  Tornado warnings on July 4
-  Saddam and bin Laden both found and killed
-  First Black President
-  2 new National memorials - WWII and MLK
-  Reagan's funeral

Anyway - alot has happened since I moved here.  Can't believe that this is where I live and call home.  *CRAZY*!!

Why a blog, why now?

Hello Friends - Over the years, folks have often asked if I write how I'm feeling and often I say no, however within the last few weeks I've really been feeling the desire to write about my journey, the things I'm going through and walking each moment in the faith that God has ordained that moment. 

Please walk with me as I try to figure out who I am by asking myself - who are you?

Let the fun begin!!